Admin stuff
Available payment methods at Printoteca
Standard Payment Methods
On printoteca.ro, all orders must be paid in advance during checkout. You will be redirected to the secure payment platform Stripe.
Can I Pay in Cash or Upon Pickup?
No, all orders must be paid in advance using the payment methods specified above.
Can I Pay via Bank Transfer (Wire Transfer)?
For legal entities,Few readersI'm not paying VAT but it's mandatory to fill my country code
I’m Not VAT Registered, but I Can’t Deselect the RO Prefix in Checkout
The RO prefix represents the country code, not the VAT code. If you’re not VAT registered, you won’t be able to deduct this tax anyway, so there’s no need to worry. The decision to apply the RO prefix for all companies is mandated by ANAF and aligns with EU standards.
We are required to include the registration code with the RO prefix when submitting invoices through the e-invoice system.Few readersWhere do I find my invoice?
At Printoteca, we are committed to providing a convenient and eco-friendly experience for our customers. As part of our dedication to the environment, we operate as a paperless company, meaning you will receive your invoice in digital format.
For every order, we will send the invoice via email. If you are a legal entity, you can download it directly from the ANAF e-invoice portal or it may already be available in your accounting software.
If you haven’t received it within 5 business daysFew readers
Delivery & Fulfilment
Delivery Methods
Delivery and Production Information
All decorated products at Printoteca are made to order (print on demand). Please allow 1 to 5 business days for production. Delivery times are added to production times. For more details on how the estimated delivery time is calculated, refer to the article here.
National Shipping (Romania)
National delivery is handled throughFew readersDetails about personal pickup from Printoteca
Picking Up an Order: "Personal Pickup from Printoteca"
If you’ve chosen the "Personal Pickup from Printoteca" option and wish to send someone else to pick up your package, here are some important guidelines to ensure a smooth process that aligns with our internal procedures.
Key Points to Remember
Pickup Notification
If you’ve received the message "Your order has been shipped", it means your package is ready for pickup in our designated collection area.Few readersCan I return a product decorated at Printoteca?
Return Policy at Printoteca
At Printoteca, we are dedicated to delivering high-quality, personalized products created just for you. Due to the customized nature of our products, it’s important to understand our return policy. Generally, we accept returns only if there is a printing defect caused by us. Our goal is to ensure you’re satisfied with your product, and we’re ready to resolve any issues in the case of defective printing.
Order and Customization Process
At Printoteca, each orderFew readersOrders packaging and shipping
Since 2019, we have eliminated plastic packaging or packaging containing plastic and switched to FSC-certified cardboard packaging. We are proud that over 95% of our packaging is sustainable.
Product Packaging by Category
T-shirts, hoodies, and other clothing items are packed in FSC-certified waterproof cardboard envelopes. The products are wrapped in fine tissue paper and then placedFew readers
Orders processing
How can I place an order at Printoteca?
How to Place an Order at Printoteca
At Printoteca, we aim to provide you with a simple and fast experience when ordering personalized products. In most cases, the easiest and quickest method is to place your order directly on our website using our product configurator. However, if you don’t find the customization or positioning method you’re looking for, don’t worry! We can manually process your orders via email or chat if you provide us with the necessary details. For manual orders, please nFew readersI want to change the design for a placed order.
Modifying Graphics for an Order in Production
If you need to modify the graphics for an already placed order, please follow the steps below:
1. Sending the New Graphics
Please send the updated graphic via a WeTransfer link as soon as possiFew readersWhen should I expect my order to be ready? Order processing time.
Estimated Delivery Time (EDT) at Printoteca
The Estimated Delivery Time (EDT) at Printoteca represents our forecast for when an order might be delivered to the end customer. The EDT combines the estimated production time and the estimated courier service time. Think of it as:
Production Time
Our average production time is 1–5 business days for all products. When calculating production time, weFew readersNo Fake & No Hate Policy
General Content Rules
By uploading content to the Printoteca website, you confirm that the materials uploaded do not violate any legal provisions or third-party rights, such as copyright, trademark protection, or personal rights, and that you have read and agree to Printoteca's Content Rules. We reserve the right to suspend or close your account and cancel orders if the rules listed below are not followed.
Please verify the legal status of the materials you upload. If you have doubts about yFew readersI have an urgent order. What is the procedure?
How to Expedite an Order at Printoteca
At Printoteca, we aim to provide our customers with flexibility and tailored solutions for their urgent needs. This article outlines how you can expedite an order to benefit from faster processing and delivery. Whether it’s a tight deadline or a special occasion, our team strives to meet your requirements efficiently.
1. Contact Our Support Team
If you have an order that requires urgent processing, the best way to prioritize it is by contacting ourFew readersHow much does a t-shirt cost?
The price of products is displayed on their respective pages or in the product catalog. The listed price refers to the non-personalized product. Depending on the customization method chosen or additional options added, the final price may change and will be displayed before adding the product to the cart.Few readers
