Q: Configure your POD brand

<p>On the new Printoteca.ro platform, the <strong>Brands</strong> section allows you to configure and manage one or more brands, ensuring a personalized and consistent experience for your customers. Here’s what you can do in this section:</p> <h2 id="1configurecustomlabels">1. Configure Custom Labels</h2> <p>In the Brands section, you can add custom labels for your products. This process is detailed step-by-step in our guide, which you can consult <a href="https://help.printoteca.ro/ro/article/adauga-etichete-dtg-sau-dtf-hainelor-tale-1svwbsf/">here</a>. Custom labels are an excellent way to define and highlight your brand, offering customers a unique and distinctive experience. </p> <h2 id="2customizethepackingslip">2. Customize the Packing Slip</h2> <p>In the Brands section, you can customize the Packing Slip that accompanies every order. You have the option to include:</p> <ul> <li>A thank-you message for the customer.</li> <li>Your brand’s story.</li> <li>Contact details, such as email address and phone number.</li> <li>Links to your social media profiles to facilitate customer connection.</li> </ul> <h2 id="3shiporderswithapersonalizedpackingslip">3. Ship Orders with a Personalized Packing Slip</h2> <p>All orders associated with a specific brand will be shipped from Printoteca with the Packing Slip you configured. This slip will be printed and included in the package, ensuring every customer receives a complete brand experience, even in small details like packaging.</p> <p>This feature enables you to efficiently manage your visual identity and communication with customers, contributing to a strong and consistent brand image.</p> <p>![](https://storage.crisp.chat/users/helpdesk/web</p>

Question 1

Marketplace Regulations

Accepted Answer

This regulation complements Printoteca Marketplace Terms and Conditions of Use and [Sellers Guide](https://help.printoteca.ro/ro/article/sellers -guide-marketplace-1atekps/?bust=1713527468515) and refers specifically to the content you can upload to your store on the Printoteca website. The second part of the regulation includes the selection criteria for vendors.

Your Marketplace Content Once the vendor account is approved, all products created are automatically approved. If, following periodic checks, we find violations of this regulation, your vendor account will be suspended, so we encourage you to be responsible when adding new products and to ask for feedback on hello@printoteca.ro when you are not sure that what loading is ok.

Graphics quality: You must upload files with a resolution of 300 dpi at 1:1 scale, RGB mode and transparent background. Products generated with graphics that do not meet these standards are non-compliant and will result in account suspension.
Graphics comply with Anti Fake & Hate policy
Graphics are original, created by the vendor. Printoteca Marketplace does not sell content from stock image platforms.
If the graphic is generated with AI, it complies with the [specific policy ](https://help.printoteca.ro/ro/article/termeni-si-conditii-pentru-utilizarea-graficii-generate-de-ai-1qsu54a/? bust=1713526461328) and the product

Question 2

Sellers Guide-EN

Accepted Answer

3-5 colors per product After you have configured the new products, we check them and make sure they meet all the requirements for a #goodprint! As soon as they get the green light your products will be available in the Marketplace. If a product is rejected even though it meets the content conditions, it doesn't mean that your graphics aren't good, just that, in our experience, they won't be successful on printed products. Complete information may not be provided in the graphic description, and the person who approved may not have fully understood your message. Do not hesitate to contact us for an elaborate feed-back (we always appreciate a friendly tone and a constructive attitude).

Track sales from Dashboard. Commissions are paid between the 15th and 30th of the month following the month in which the sales were made. After drawing up the payment documents, the payment is made in the next 7-10 working days. Take into account, therefore, that for the sales of one month, you will receive the commission sometime in the next 30 days. Payments are made only if a commission of at least 100 lei has been collected. below this value, the commission is carried over to the following month. Read the Terms and conditions of use of the Marketplace for complete information. If you notice errors in the vendor dashboard, you can contact the support team by sending an email to hello@printoteca.ro Every time an order comes for a product from your store, you will also receive an email - it i

Question 3

When will my order be ready? Order processing time.

Accepted Answer

The Estimated Delivery Time (EDT) at Printoteca is our forecast regarding when an order might be delivered to the end customer. EDT is the sum of the estimated production time and the estimated courier service time. Think of it as:

| estimated production time + estimated courier service time = estimated delivery time

Our average production time is 1-5 working days for all products. When calculating the estimated production time, we take into account the current order volume and our capacity. Over 80% of the orders received are ready within two working days from placing the order.

The estimated courier service time varies depending on the courier service provider and the region where the delivery is made.

The estimated delivery time is just an estimate, not a guarantee. You may receive the order after the EDT due to reasons such as:

Issues with design files
Products being out of stock
Delivery delays, such as failed delivery attempts or unforeseen events

While we strive to have all our products in stock, there are cases where a particular product may not be immediately available. This can be due to high demand for that product or the complex manufacturing processes required to produce that specific product. In such situations, the estimated processing and delivery time may be longer, generally between 7 and 12 working days.

At Printoteca, all products are made on demand, so it's important to keep in mind that what we can offer is only an estimated time and

Question 4

Sustainability at Printoteca

Accepted Answer

At Printoteca, sustainability is not just a buzzword – it’s a real commitment to the environment and the future of our community. We strive to implement eco-friendly practices and use materials and technologies that adhere to sustainability standards, offering high-quality products without compromising the health of the planet. Here’s how we integrate sustainability at every stage of our production process.

Ink Used at Printoteca

For printing our products, we use eco-friendly, water-based inks that are free of harmful toxins. These inks contain no harsh chemicals, PVC, or phthalates and comply with strict international safety standards. Additionally, they are certified by Oeko-Tex and GOTS (Global Organic Textile Standard), ensuring they are safe for both the environment and the skin of our customers.

We use Kornit inks for direct-to-garment printing, which do not require additional chemical fixation processes and significantly reduce water consumption compared to traditional printing methods. This helps us minimize environmental impact while maintaining high-quality prints.

Eco-Friendly Textile Products

We carefully select our textile suppliers, prioritizing brands that share our values of sustainability. We work with suppliers like Stanley/Stella, who produce garments from organic cotton and recycled materials while adhering to strict standards of responsible production. These products are not only environmentally friendly but also provide excepti

Question 5

Configure your POD brand

Accepted Answer

On the new Printoteca.ro platform, the Brands section allows you to configure and manage one or more brands, ensuring a personalized and consistent experience for your customers. Here’s what you can do in this section:

1. Configure Custom Labels

In the Brands section, you can add custom labels for your products. This process is detailed step-by-step in our guide, which you can consult here. Custom labels are an excellent way to define and highlight your brand, offering customers a unique and distinctive experience.

2. Customize the Packing Slip

In the Brands section, you can customize the Packing Slip that accompanies every order. You have the option to include:

A thank-you message for the customer.
Your brand’s story.
Contact details, such as email address and phone number.
Links to your social media profiles to facilitate customer connection.

3. Ship Orders with a Personalized Packing Slip

All orders associated with a specific brand will be shipped from Printoteca with the Packing Slip you configured. This slip will be printed and included in the package, ensuring every customer receives a complete brand experience, even in small details like packaging.

This feature enables you to efficiently manage your visual identity and communication with customers, contributing to a strong and consistent brand image.

![](https://storage.crisp.chat/users/helpdesk/web

Question 6

How can I schedule a Showroom visit?

Accepted Answer

At Printoteca, we understand the importance of a tactile and visual experience when choosing personalized products. To provide you with a tailored experience and guide you through the configuration process, we’ve created a special showroom. This article explains how to schedule a visit to our showroom to explore and configure our diverse collection of products.

Scheduling Your Visit

Visits to our showroom are by appointment only. To schedule a visit, please send us an email at hello@printoteca.ro. In your email, kindly specify:

Your preferred date and time for the visit.
Your contact information so we can reach out to confirm your appointment.

Personalized Experience

By visiting our showroom, you’ll have the opportunity to explore our collection of personalized products in detail. Our expert team will guide you through the configuration process, providing valuable insights about materials, customization options, and ways to bring your ideas to life. You’ll also be able to see and test various samples to ensure you get exactly what you’re looking for.

Benefits and Recommendations

Scheduling an appointment allows us to prepare for your visit, ensuring we’re available and have the desired products ready for you.
Make sure to mention your preferences and special requirements in your appointment email so we can tailor the experience to your needs.

We look forward to welcoming you to our showroom and helping you bring your ideas to life!

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