Picking Up an Order: "Personal Pickup from Printoteca"

If you’ve chosen the "Personal Pickup from Printoteca" option and wish to send someone else to pick up your package, here are some important guidelines to ensure a smooth process that aligns with our internal procedures.

**Key Points to Remember**

Pickup Notification
If you’ve received the message "Your order has been shipped", it means your package is ready for pickup in our designated collection area.

Accessing the Printoteca Premises
- The person picking up the package must enter through Printoteca’s reception area.
- We do not accept pickup methods like Uber, Bolt, or similar services, even if they arrive on our premises.
- Access to the package is exclusively through the reception area.

Providing Order Details
- The person picking up the package must provide your name (the customer’s) and the associated order number at reception.
- This information is necessary to confirm the order and ensure the package reaches the correct recipient.
- Please make sure the designated person is aware of these requirements.

Pickup Hours
- Orders can be picked up between 11:00 AM and 4:30 PM, unless otherwise specified on the contact page.
- Ensure the designated person is available to visit within this time frame.

**Recommendation for Door-to-Door Courier Services**

To avoid complications and simplify the delivery process, we recommend using door-to-door courier services such as Glovo, Sinapseria, BeeFast, or similar options. These services allow you to send a courier directly to our address to collect the package and deliver it safely to your location.

**Conclusion**

At Printoteca, we strive to provide a smooth and efficient experience for our customers. If you plan to send someone else to pick up your order, please ensure they follow the instructions outlined above. Additionally, consider using door-to-door courier services for direct delivery to your address.

For any questions or concerns, don’t hesitate to contact us. Our support team will be happy to assist you!

Updated on: 21/11/2024