Return Policy at Printoteca

At Printoteca, we are dedicated to delivering high-quality, personalized products created just for you. Due to the customized nature of our products, it’s important to understand our return policy. Generally, we accept returns only if there is a printing defect caused by us. Our goal is to ensure you’re satisfied with your product, and we’re ready to resolve any issues in the case of defective printing.

Order and Customization Process

At Printoteca, each order is made on demand according to the specifications and design provided by you. Since our products are created specifically for you, we cannot accept returns for reasons such as dissatisfaction with the design or color choice after the order has been finalized.

Returns for Printing Defects

However, we understand that situations may arise where the printing is defective due to our error. If you notice an issue related to print quality, please contact us within 5 days of receiving the product.

To initiate a return process, please provide us with relevant information and photos clearly showing the defect or imperfection in the printing. We will carefully review your request and take the necessary steps to address the issue.

Return Policy

Defective Printing: If the printing is defective due to our error, we will resolve the issue. Depending on the severity of the problem, we may offer options such as reprinting the product or refunding the amount paid.
Detail Verification: It is your responsibility to carefully verify the details and design provided before finalizing the order. Printoteca cannot be held responsible for errors or discrepancies resulting from the information you supplied.
Timely Notification: It is important to notify us within 5 days of receiving the product if there is an issue with the printing. Return requests received after this period cannot be considered.

If you have any questions or wish to initiate a return process due to defective printing, please contact us through the communication methods available on our website. Our support team will be happy to assist you and find an appropriate solution.

Our return policy for personalized products at Printoteca is designed to ensure your satisfaction and take responsibility for any printing-related issues caused by us. If you encounter such problems, we encourage you to contact us as soon as possible so we can resolve the matter efficiently.

Updated on: 21/11/2024