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# Why are my Shopify products showing as "Out of Stock" after syncing from Printoteca?

**Applies to:** Printoteca → Shopify integration **Audience:** Merchants using Printoteca as a Print-on-Demand supplier on Shopify
## TL;DR
Printoteca does **not** push stock quantities to your Shopify store, because all our products are **print-on-demand** — they are manufactured the moment an order comes in, so stock is effectively unlimited. When a product is created in Shopify with inventory tracking enabled but no quantity is sent, Shopify treats it as `0 in stock` and shows it as **Sold out**.
The dashboard showing **"100% linked"** is correct — the link between Printoteca and your products is working. The "out of stock" badge is a **Shopify-side setting**, not a Printoteca issue.

You have two ways to fix this:
| Option | What it does | Best for |
| ---- |
| **A.** Turn off **Track quantity** | Removes inventory tracking entirely for the product. The "Sold out" badge disappears and customers can always order. | Recommended for pure print-on-demand catalogs. |
| **B.** Enable **Continue selling when out of stock** | Keeps inventory tracking on (quantity stays at 0) but allows customers to buy anyway. | If you also sell physical stock from a warehouse and want to keep tracking visible. |

## Option A — Turn off inventory tracking (recommended for POD)
### A.1 — Fix one product at a time
1. Go to **Shopify Admin → Products**.
2. Click the product that is showing as out of stock.
3. Scroll down to the **Inventory** section.
4. **Uncheck** the box labeled **Track quantity**.
5. Click **Save** in the top-right corner.
The "Sold out" badge will disappear from the storefront within a few seconds.

### A.2 — Fix many products at once (Bulk editor)
If you have dozens or hundreds of Printoteca products, do this in batches of up to **~20 products at a time** (Shopify's bulk editor can become unstable above that).
1. Go to **Shopify Admin → Products**.
2. **Tick the checkbox** next to each product you want to update.
3. From the bar that appears at the top, click **Bulk edit**.
4. In the bulk editor, click **Columns** (top right).
5. Scroll to the **Inventory** group and **check** the **Track quantity** column.
6. Scroll the spreadsheet to the right until you see the new **Track quantity** column.
7. **Uncheck** the box for each product/variant row.
8. Click **Save** in the top-right corner.

## Option B — Keep tracking on, but allow sales when out of stock
Use this if you want Shopify to keep showing inventory numbers in your admin (even though they will stay at 0 for Printoteca products) but still let customers buy.
1. Go to **Shopify Admin → Products → [Product name]**.
2. Scroll to the **Inventory** section.
3. Make sure **Track quantity** is checked.
4. **Check** the box labeled **Continue selling when out of stock**.
5. Click **Save**.
The product will still show as "0 in stock" inside the admin, but on the storefront the "Sold out" badge will disappear and customers can place orders normally.

## How to verify the fix
1. Open the product in an **incognito browser window** (so you see the storefront as a customer would).
2. Confirm that:
    * The red **"Sold out"** badge is gone.
    * The **Add to cart / Buy now** button is enabled.
3. Optionally, place a test order to confirm the order flows through to Printoteca normally.

## Frequently asked questions
**Q: The Printoteca dashboard says my product is "100% linked". Does that mean stock should be synced?** A: "100% linked" means the product mapping between Printoteca and Shopify is complete — every variant in your store is correctly connected to a Printoteca production item. It does **not** mean a stock quantity has been transmitted. Printoteca intentionally does not send stock because production is on-demand and effectively unlimited.
**Q: Will turning off inventory tracking break anything in my Shopify reports?** A: Inventory-related reports (e.g., *Inventory snapshot by SKU*) will no longer include these products. Sales reports, order reports, and analytics are unaffected.
**Q: I sell both Printoteca POD products and items I stock myself. What should I do?** A: Apply Option A (turn off tracking) **only to Printoteca products**. Leave **Track quantity** enabled for the products you stock and ship yourself.
**Q: I just enabled the fix but the storefront still shows "Sold out".** A: Shopify caches storefront pages aggressively. Wait 1–2 minutes and refresh in an incognito window. If it persists, open the affected product and confirm **Save** was clicked after the change.
**Q: Do I need to redo this every time I publish a new Printoteca product?** A: Yes — Shopify enables **Track quantity**by default on every new product. The cleanest long-term workaround is to **duplicate an already-corrected product as a template** when creating new ones, or to handle it via CSV import on bulk publishes.
## Still stuck?
If you've applied one of the options above and your products are still showing as out of stock, contact Printoteca support with:
* The Shopify product URL (storefront link).
* A screenshot of the **Inventory** section in your Shopify product editor.
* Your Printoteca dashboard screenshot showing the link status.
We'll take it from there.