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# What happens when a product in your order is out of stock

If a garment in your order is out of stock at our supplier, we reach out to you before doing anything — we don't substitute or delay silently.

## Why this happens

We print on demand, and garment stock is managed by our suppliers (mainly Stanley/Stella). Occasionally a specific model, color, or size runs out between the moment you order and the moment we start production. When this happens on your order, we contact you proactively — you won't have to notice a delay and ask.

## Your options

When we reach out, you can choose:

- **Wait for restock.** We'll tell you the impact on your delivery estimate so you can decide if the wait works for you.
- **Accept an equivalent alternative model.** We offer a close match in fabric and fit — for the Stanley/Stella line, the common equivalent is the Creator 2.0. In some cases, if the alternative costs more, we cover the difference with a voucher.
- **Cancel that item for a refund.** If neither option works, we refund the affected item. The rest of your order (if it has other items) is not affected.

## Impact on your delivery time

Choosing to wait for restock adds the supplier's lead time to your order — we do not have an exact restock date to promise upfront, since this depends on the supplier's own schedule. Choosing the equivalent model or a refund keeps your order moving without added delay.

## If you have a deadline

Production estimates are estimates, not guarantees — we do not commit to hard delivery dates by default. If you have a fixed deadline (an event, a launch date), contact us **before placing the order** so we can confirm stock availability and, if needed, flag a rush option. For orders already placed with a tight deadline, see "I have an urgent order. What is the procedure?".

## Still need help?

Chat with us on printoteca.ro or write to comenzi@printoteca.ro — we're happy to help.

## Related articles
- I have an urgent order. What is the procedure?
- When will my order be ready? Order processing time.
- Changing or canceling an order after you've placed it