Changing or canceling an order after you've placed it

You can cancel your order or change your design only before production starts. Delivery address and phone number can be updated until the parcel ships. Here's the full breakdown.

What you can still change before production starts

Cancel the order. Once your order enters production, it can no longer be canceled.
Change the design/artwork. Same rule — this is only possible before production starts. Contact us as soon as possible with your order number; we can't guarantee a change request will reach us in time if production is already underway.
Delivery address or phone number. These can be updated until the parcel ships, which gives you more time than the artwork/cancellation window. Contact us with your order number to update them.

What you can't do

Add products to an already-placed order. Our system doesn't support adding items to an order that's already been placed — you'll need to place a second order for the extra items. If you haven't paid yet and want to add items before checking out, saved carts are available under "Unpaid orders" in your account.
Cancel or change after production has started. Once production begins, the order is locked in — this is why we recommend double-checking your design and details before confirming, especially for time-sensitive orders.

Changing the print technique (e.g. DTG to embroidery)

If you want to switch print methods after placing your order — for example from DTG to embroidery — this generally can't be done as a simple edit, since different techniques go through different production setups. The usual path is to cancel the order (storno + refund) and place a new one with the correct technique. Contact us with your order number and we'll confirm the best way forward for your specific case.

How to contact us

For any change or cancellation request, reach out via chat with your order number ready — this lets us check the production status immediately and tell you what's still possible. Requests without an order number take longer to process, since we first need to locate your order.

Still need help?

Chat with us on printoteca.ro or write to comenzi@printoteca.ro — we're happy to help.

I want to change the design for a placed order.
I have an urgent order. What is the procedure?
When will my order be ready? Order processing time.
What happens when a product in your order is out of stock

Updated on: 01/09/2026

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